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FAQ
Why Us? |
Benefits |
Placing an Order |
Artwork Specs |
Request a Sample
Why Us?
- Fast and reliable delivery
- Accurate orders guaranteed
- Product availability when needed
- High Quality Digital Imprints and Laser engraving protected with the exclusive TOP Epoxy Dome
- Rapid response and customer service for our customers
- Highly Competitive Prices
- FREE Instant Virtual samples
- Easy Access to Product Information and Prices
- Customized Samples
- Multiple ways to contact a Sales Representatives via e-mail, live chat or toll free number.
- We can save you time and money
- 25 years experience in this industry provides loyalty and trust from our customers.
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Benefits
- Flexible: promotional products can be used in all situations, from a corporate uniform to business gifts, or even merchandise.
- Tangible and long-lasting: promotional products have the benefit of being a long-lasting form of marketing. They are not limited to the life of a magazine or newspaper.
- Impact and effectiveness can be easily measured: the success of using promotional products in your marketing campaigns is easily measured, with obvious results every time
- Higher perceived value: promotional products have a higher perceived value, so when your clients/potential clients receive a promotional product they feel important to your company or organization.
- Complements targeted marketing campaigns: promotional products compliment targeted marketing campaigns, with the ability to be themed and customized to a specific campaign.
- Complements other advertising methods: promotional products work effectively when combined with other advertising media, increasing response rates and the overall effectiveness of the advertising media.
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Placing an Order
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Which shipping methods do you use?
UPS Ground is our standard and preferred shipping method. FedEx or UPS 3-Day, 2-Day, Overnight and Saturday are also available for expedited shipping.
Signature for UPS and FedEx Delivery:
The shipping vendors (FedEx and UPS) often require a signature for delivery to business locations. If you choose to have your order delivered to your home or residential location please be aware that UPS and FedEx do not require a signature and your package my be left in a “safe location” at the discretion of the delivery driver. If you would like a signature to be required, you must notify TOP-USA Corporation prior to shipping.
Please provide us with a valid shipping phone number on the shipping address in the event you need to be reached to arrange delivery.
If you provide us with an email address we will send you a tracking number so that you can monitor delivery progress and make arrangements to be available to accept your package. Unless alerted otherwise, we will use the email address from the order process.
If you are not available to sign for your order and a notice is left, delivery is not considered to be late. Shipping charges will not be refunded if you are not available to sign for your package and delivery was attempted on the scheduled delivery date.
Standard Order Processing & Shipping:
Most Standard orders are sent via United Parcel Service (UPS) Ground.
Orders are processed Monday - Friday (not including holidays). Orders received on Saturday and Sunday will be processed on the following Monday (not including holidays).
UPS does not deliver on Saturday unless a Saturday delivery option is requested at an additional charge. USPS and UPS do not deliver on Sunday.
Orders are not delivered on most major holidays, please refer to UPS’s website or contact our customer service department for a list of applicable holidays.
Weekend and Holiday Delivery:
Orders will be delivered Monday - Friday (excluding holidays). Packages are not delivered on most holidays and Sunday. A Saturday delivery option is available upon request at an additional charge.
Alaska, Hawaii and US Territories:
Shipping method and delivery time may vary for packages shipped to Alaska, Hawaii and US Territories. UPS 3-Day shipping is not available. Hawaii, Alaska and other US Territory orders are recommended to be shipped using the United States Postal Service. This is usually the most economical method of shipping to these areas. However if this shipment is a “rush” order UPS might be a better option in order to meet your deadline. Please contact your sales representative if you need to discuss your exact situation
Please Note:
Shipping policies, rates and delivery information are subject to change. Changes will be posted in this section of the FAQ. The information here is intended to serve as a guideline only. Special circumstances may cause variations in actual processing and delivery time. Delivery destinations and guaranteed delivery times may vary according to the policies of USPS, UPS and FedEx. On occasion, we may use an alternate shipping company depending on shipping requirements. Overall delivery times are estimations only. While we do our best to get your order shipped as fast as possible, actual delivery time ultimately depends upon the shipping company. Please contact us should you have a special timeframe or delivery requirement, and we will help determine the best shipping method for your circumstances.
Can I ship the order on my UPS or FedEx account number?
Absolutely! You are more than welcome to use your own UPS or FedEx shipping account number for all freight charges. In some instances, you may receive better rates on shipping through your corporate account.
Please note, if you choose FedEx Ground service, you must supply us with a FedEx Ground shipping account number before the order is finalized and allow 1 extra day for processing.
If you do not wish to use your own shipping account, the total shipping charges will be included in your order total.
Do you ship to APO addresses?
We do ship to APO/FPO U.S. Military addresses and to P.O. Boxes within the 50 United States. Due to customs requirements and postal service rules regarding the shipping of APO's, it can take up to ten days to ship orders going to military addresses. Packages sent to military addresses may be delayed by military mail handling. Orders will be sent via a USPS mail service. UPS Ground, 3-Day, 2-Day and Next Day delivery are not available.
Do you ship internationally?
TOP-USA Corporation does ship internationally using standard UPS international service types. Please contact our customer service department for a freight estimate.
How much for a split/drop shipment?
TOP-USA Corporation will ship up to one additional location for no charge. Any additional drop shipments will incur a fee of $10 per location. For example, if you want to ship part of your order to your home office and the rest to a branch office, this is included in your standard freight charge, and there would be no additional fee. A $10 fee would only apply if you were to send the merchandise to a third shipment location.
We do offer a drop shipment service. For example, if you wanted to ship 1 TOP LED Flashlight to 100 different clients. Please contact a customer service representative to discuss the different options that we have available.
What is a ship date? What if I have an important deadline?
Under normal circumstances TOP-USA Corporation will guarantee to ship your merchandise on or before your specific deadline; however, you should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise. In rare instances, we may actually ship the item after the intended ship date by a faster shipping method in order to meet the intended receipt date. The additional cost for this will be at our expense. While TOP-USA Corporation does guarantee that your goods will arrive by a certain day, we are unable to guarantee an exact time of delivery unless and expedited shipping method is used.
The best way to ensure that your products arrive before your event or promotion is to order EARLY. It’s never too early to get a jump on promotional items and gifts, especially when it occurs near a major holiday, which can slow down shipping and production times.
Please refer to our time in transit chart to see the normal transit time from our company.
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Artwork Specs
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How do I submit my artwork?
You may submit your artwork to us in any of the following ways below.
Electronically
Mail:
On a PC formatted disk (3 1/2" Floppy Disk, CD-Rom, or DVD-Rom). Send to:
TOP-USA Corporation
771-N Dearborn Park Lane
PO BOX 628
Worthington, Ohio 43085
For best results: If possible, send large, clean artwork. Camera-ready art produces the best results, but we can work with art typically found on your business letterhead. If sending black and white art, please include PMS colors or a color sample.
Things to avoid: Do not fold, staple, paper clip, or tape artwork. Sorry, we are unable to use foil or embossed art (except for color matching purposes). Artwork on business cards is typically too small for reproduction.
Please note that artwork is only returned by request.
What file formats do you accept?
Vector artwork such as Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR), in PC platform is preferred. We request that any type be converted to outlines (curves) before sending.
High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 400 dpi. PC platform.
Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PowerPoint (.PPT) , and low resolution/quality files such as.JPG, .GIF, or BMP.
Depending on the size and quality of the image, we may or may not be able to use images or logos saved from a web site.
These are guidelines only and not all files submitted with these extensions are guaranteed to work. Each project will be handled on a case by case basis.
What is the difference between a bitmap file and a vector file?
Bitmap images are defined by a precisely "mapped" collection of individual dots or pixels of various colors.
Vector (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.
If a person were to scale or increase the size of a bitmap file, the enlarged imaged would appear pixilated and contain jagged edges like the example at left.
For this reason, TOP-USA Corporation recommends using vector artwork for all types printing as vector artwork will produce a sharper imprint with no jagged edges - no matter how big or small the actual design may be when printed.
What is a paper/digital proof?
If you are placing a reorder and do not have any art changes we will print your order exactly as previously ordered. For new orders or art changes, our art department will fax or e-mail a copy of your artwork for approval. The paper proof shows the best possible representation how the imprint will appear on the final product when completed. This is your chance to make sure that the font, spacing, spelling and other details of the order are correct and to provide us with any additional information we may need to print the order correctly.
Paper proofs are provided to the customer by TOP-USA Corporation free of charge.
How long is my artwork kept on file?
TOP-USA Corporation maintains a vast library of customer artwork sorted by date, job, and item ordered. Any artwork submitted or created for the purpose of printing promotional products or custom apparel will remain on file unless TOP-USA Corporation receives a written request asking that we remove the files from our servers.
TOP-USA Corporation does NOT share your artwork with outside vendors, affiliates, or other customers. Your artwork is secure and is the sole property of the organization it was created or used for and by. In addition, TOP-USA Corporation is MORE than willing to provide the customer with digital copies of their artwork upon request.
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Request a Sample
Our sample policy
TOP-USA Corporation provides a unique service by offering fully customized product samples at no charge to our customers. Your first customized sample is FREE. Additional samples are $5 each, watches $10 each and BBQ Sets $15.00 each. We will invoice your company when the sample is sent.
Please note: Our sample request program is limited to businesses that will evaluate the product for promotional or award program use. TOP-USA Corporation reserves the right to refuse shipment of any sample to any party at our discretion.
I received a flyer in the mail offering a free sample. How do I request this?
Simply click here fill in your unique reservation number and we will send out your FREE sample.
How long does it take to receive my sample? What if I need a RUSH sample?
Our usual turn around time for samples is 2-3 weeks. If you have an event or need a RUSH sample please contact our customer service team at 1-800-843-3381. You can also view a customized digital sample anytime using our Technologo feature. Simply click on the product you wish to view and then click on the virtual sample button.
What if I need more than 1 sample?
Your first customized sample is FREE. Additional samples are $5 each, watches $10 each and BBQ Sets $15.00 each. We will invoice your company when the sample is sent.
I received my customized sample. What if I need to make changes before I order?
There are several ways that we can make changes to your logo before you order. We can send you a virtual sample with the logo changes, a faxed proof if there is no color issues just text changes or a paper proof if you need to see specific color revisions. Please contact our Customer Support Team or your sales rep if you have specific questions 1-800-843-3381.
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